Terms and Conditions
Movers Swiss Cottage Service Terms and Conditions
These Terms and Conditions set out the basis on which Movers Swiss Cottage provides removal and related services within the United Kingdom. By placing a booking, you agree to be bound by these terms. Please read them carefully before confirming your move.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Client means the person, company or organisation requesting the services of Movers Swiss Cottage.
We, Us, Our means Movers Swiss Cottage.
Services means any removal, packing, unpacking, loading, unloading, transport, storage, or related services provided by us.
Goods means the items that you ask us to handle or transport as part of the services.
Contract means the agreement between you and us for the provision of the services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
We provide residential and commercial removal services, including local moves within and around Swiss Cottage and wider UK destinations. Services may include packing, loading, transport, unloading, and limited furniture disassembly and reassembly where agreed in advance.
The exact scope of services for your move will be set out in the quotation or booking confirmation, including the addresses, anticipated schedule, and any additional services requested and accepted by us.
3. Booking Process
3.1 Enquiries
You may request a quotation by providing details of the properties involved, access conditions, volume and type of goods, preferred dates, and any special requirements. Quotations are based on the information you supply and are subject to revision if that information is inaccurate or incomplete.
3.2 Quotations
Unless stated otherwise, quotations are valid for 30 days and are subject to availability of resources at the time of booking. A quotation does not constitute a confirmed booking until accepted by you and confirmed by us.
3.3 Confirmation of Booking
Your booking is only confirmed when we issue written confirmation, which may include a reference number, the agreed date or date range, services to be provided, and any applicable charges or deposits. We reserve the right to decline a booking at our sole discretion.
3.4 Changes to Bookings
Any requested changes to dates, addresses, or scope of services must be communicated as early as possible. We will make reasonable efforts to accommodate changes, but this may be subject to availability and revised charges. Substantial changes may be treated as a new booking.
4. Client Responsibilities
4.1 Information and Access
You must provide accurate information about the volume and nature of the goods, property access, parking restrictions, and any unusual features such as narrow staircases or restricted entry. You are responsible for securing any necessary parking permissions or permits.
4.2 Preparation of Goods
Except where packing services are expressly included, you are responsible for properly packing, securing, and labelling your goods. Fragile, high value, or delicate items should be clearly identified. All appliances must be disconnected, defrosted, drained, and secured before removal.
4.3 Presence on Site
You or your authorised representative must be present at collection and delivery addresses to oversee the work, provide instructions, and sign any job sheets or inventories. If no authorised person is present, our decisions in relation to the handling and placement of goods will be deemed to have been made on your behalf.
4.4 Hazardous or Prohibited Items
You must not present for removal any items that are illegal, hazardous, explosive, toxic, or otherwise dangerous, including but not limited to gas cylinders, flammable liquids, weapons, or chemicals. We reserve the right to refuse any such items.
5. Pricing and Payments
5.1 Charges
Charges are based on the services requested, the volume or nature of goods, the distance involved, access conditions, and the estimated time required. Additional charges may apply for difficult access, unexpected delays not caused by us, waiting time, or work carried out outside normal hours at your request.
5.2 Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be set out in your quotation or confirmation. Deposits are applied toward the final invoice, subject to the cancellation terms set out in these conditions.
5.3 Payment Terms
Unless agreed otherwise in writing, payment is due in full no later than on completion of the services on the moving day. For certain bookings, advance payment in full may be required. We may refuse to commence or continue services if required payments have not been made.
5.4 Payment Methods
We accept commonly used payment methods within the United Kingdom, which may include bank transfer, card payments, or other agreed methods. Any transaction charges imposed by your bank or payment provider are your responsibility.
5.5 Overdue Amounts
If any amount remains unpaid after the due date, we may charge reasonable interest and administrative costs for recovery. We also reserve a lien over goods in our possession until all outstanding sums under the contract are settled.
6. Cancellations and Postponements
6.1 Cancellation by Client
If you need to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation charges may apply based on the notice period before the scheduled service date.
More than 7 days notice, any deposit paid may be refunded or transferred, subject to reasonable administrative deductions where applicable.
Between 2 and 7 days notice, we may retain all or part of the deposit and may charge up to 50 percent of the estimated service cost.
Less than 2 days notice or on the service date, we may charge up to 100 percent of the estimated service cost.
Specific cancellation terms may be set out in your quotation or confirmation and will take precedence over the general terms above.
6.2 Cancellation by Us
We may cancel or suspend the services where
You fail to make payments when due.
You materially breach these Terms and Conditions.
We are prevented from performing the services due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, road closures, strikes, or legal restrictions.
If we cancel due to our own fault and not due to your breach or force majeure, we will refund any amounts paid for services not performed, which will be your sole remedy in respect of such cancellation.
7. Liability and Limitations
7.1 Our Duty of Care
We will exercise reasonable care and skill in providing the services and handling your goods. However, certain risks are inherent in removal activities, and our liability is limited as set out in this section.
7.2 Excluded Liability
We are not liable for
Loss or damage arising from your failure to pack items appropriately when packing is not part of our service.
Electrical, electronic, or mechanical derangement of items where there is no visible external damage.
Loss or damage to items of a fragile nature, including glass, mirrors, and artwork, unless properly packed and specifically declared to us.
Loss of data or records stored on computers, devices, or media.
Normal wear and tear, minor marks, or scratches that may occur during handling despite reasonable care.
Any loss or damage arising from your failure to secure adequate insurance for your goods.
7.3 Special and Indirect Loss
We are not liable for any indirect, consequential, or economic loss, including loss of profit, revenue, business, or anticipated savings, even if we were advised of the possibility of such loss.
7.4 Limit of Liability
Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, is limited to a reasonable sum per item or per consignment, as notified to you in advance or set out in the quotation. If you consider this limit insufficient, you are strongly advised to arrange your own additional insurance cover.
7.5 Notification of Loss or Damage
You must inspect your goods promptly on delivery. Any apparent loss or damage should be recorded on the job sheet or delivery documentation at the time of completion. In any event, you must notify us in writing of any claim as soon as reasonably possible and no later than 7 days after completion of the services, unless you can show that it was not reasonably possible to notify us within that time.
7.6 Personal Injury
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited under UK law.
8. Insurance
We maintain appropriate insurance in respect of our legal liability as a removal services provider. This is not a substitute for full value insurance of your goods. You are responsible for arranging any additional insurance you consider necessary to cover the full replacement value of your belongings against loss or damage during transit and handling.
9. Parking, Access, and Delays
9.1 Parking Arrangements
You are responsible for obtaining any parking permits or approvals required at collection and delivery addresses. Any fines, penalties, or additional costs arising from inadequate parking arrangements may be charged to you.
9.2 Access Conditions
You must ensure that our vehicles and staff have safe and suitable access to the properties. If access is restricted or unsafe, we may adapt the service, use alternative methods, or in extreme cases decline to proceed. Extra time or equipment required due to difficult access may be charged as additional services.
9.3 Delays Outside Our Control
We are not responsible for delays or failure to perform caused by events beyond our reasonable control, such as traffic congestion, accidents, severe weather, road closures, or other unforeseen circumstances. We will act reasonably to minimise the impact of such delays but are not liable for related losses.
10. Waste and Recycling Regulations
10.1 Waste Handling
We operate in accordance with applicable UK waste and environmental regulations. We may remove certain unwanted items as part of an agreed service, but we are not a general waste carrier unless expressly stated.
10.2 Prohibited Waste
We will not collect or transport hazardous waste, including but not limited to chemicals, asbestos, medical waste, or contaminated materials. You must make separate arrangements with authorised specialist contractors for such items.
10.3 Disposal of Items
Where we agree to dispose of items on your behalf, we will take them to appropriate facilities such as licensed recycling or waste centres. Any disposal fees, environmental charges, or additional labour costs will be charged to you as part of the service.
10.4 Abandoned Goods
If, after completion of the services, any goods remain in our vehicles, premises, or storage without prior arrangement, we will make reasonable efforts to contact you. If we are unable to obtain instructions, we may treat such goods as abandoned and dispose of them in a lawful and reasonable manner, charging you for associated costs.
11. Complaints and Dispute Resolution
11.1 Complaints Procedure
If you are dissatisfied with any aspect of our services, you should raise your concerns with our team as soon as possible so that we can attempt to resolve the issue promptly. Formal complaints should be submitted in writing, providing full details of the matter and any supporting evidence.
11.2 Resolution
We will investigate complaints in a fair and timely manner and will seek to agree an appropriate resolution with you. This may include remedial work, a goodwill gesture, or another form of settlement where appropriate. Our complaints process does not affect your statutory rights.
12. Data Protection and Privacy
We will process personal information in accordance with applicable UK data protection laws. Information you provide, such as names, addresses, and contact details, will be used for managing your booking, delivering services, processing payments, and related administrative purposes. We may retain records for a reasonable period to comply with legal and accounting obligations. We will not sell your personal data to third parties.
13. General Provisions
13.1 Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or representations.
13.2 Variations
No variation of these Terms and Conditions is effective unless agreed in writing by an authorised representative of Movers Swiss Cottage.
13.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.4 Assignment
You may not transfer or assign your rights or obligations under the contract without our prior written consent. We may assign or subcontract our obligations where necessary to deliver the services, while remaining responsible for the overall performance of the contract.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract for services or these Terms and Conditions, including any non contractual disputes or claims.
By proceeding with a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions for the provision of removal and related services by Movers Swiss Cottage.
